Refund Policy

We are dedicated to offering refunds in cases where errors on our part are evident, or if you have not yet downloaded our software from our website. However, please note that refunds will not be provided under the following circumstances:

• Declining assistance from our TeamViewer Assistant staff.
• Violating our Terms of Service through your actions.
• Failing to review the system requirements and exceptions outlined in the product description.
• The software experienced downtime due to updates, but you had already used the subscription prior to the update.
• Your subscription is currently frozen.

Please note that our subscriptions are one-time purchases and do not auto-renew.

Additionally, if your account has been banned, we will not process a refund. It is important to understand that using our software is done at your own risk.

We are always here to assist and address any issues you may face. Before requesting a refund, we encourage you to contact us for support. If you still wish to request a refund, please reach out to our support team by opening a ticket.